How can we help?
Quick answers about getting started, connecting accounts, approvals, billing and privacy. Still stuck? Email support-nodreel@nodreel.com.
Getting started
How do I start?
Book a free strategy call or create an account. After the call we send a short onboarding form and your first content plan within 5 working days.
What do you need from me?
Your logo, brand colours if you have them, a few examples of posts you like, and 15 minutes a week to approve content.
Connecting accounts
How do I connect Facebook and Instagram?
Open nodreel.com/connect.html, click Continue with Facebook, choose your Page and its linked Instagram professional account, and allow the permissions.
My Instagram account does not show up.
Instagram must be a Business or Creator account linked to your Facebook Page. In the Instagram app go to Settings, Account type and tools, switch to a professional account, and connect it to your Page.
How do I connect YouTube?
On the Connect page click Continue with Google and choose the Google account that owns your channel.
How do I disconnect?
Click Disconnect on the Connect page, or remove Nodreel in Facebook Settings (Business integrations) or at myaccount.google.com/permissions.
Approvals and publishing
How do approvals work?
Each post waits in your dashboard. Approve it in one tap, or add a comment and we revise it. Nothing is published without approval.
Can I schedule posts?
Yes. Choose Schedule and pick a date and time. Facebook and YouTube keep the schedule themselves. Instagram scheduling from the Connect page needs the page to stay open until then; server scheduling is coming soon.
Which formats are supported?
Images and videos for Facebook, images and Reels for Instagram, and videos for YouTube. LinkedIn is coming soon.
Billing
How do I pay?
We send a secure Razorpay payment link in INR or USD. Cards, UPI and net banking are supported in India; international cards are accepted.
Can I cancel?
Yes, with 30 days' written notice. See our Refund and Cancellation Policy.
Data and privacy
Do you sell my data?
No. We use your data only to provide the service. See our Privacy Policy.
How do I delete my data?
Email privacy-nodreel@nodreel.com or follow the steps on our data deletion page. We delete it within 30 days.